CUSTOMER SUPPORT SERVICES
BayaTree provides cost-effective customer care and sales support services to worldwide clients. We offer 24/7 call center availability, business process outsourcing programs, and managed services all through a single services contract. Our unique modular approach ensures flexibility for our clients, and an appropriate level of customization to meet specific business needs. Working with our support experts, you can select the support options that best fit your organization. As you grow, our infrastructure will scale with you.
Our call centers are staffed with trained, friendly, and knowledgeable support professionals, and equipped with robust support procedures and the latest technologies. These include remote monitoring, call management systems, customizable software, problem replication labs, and an automated escalation system. Our services are designed to fit your needs, and whether you have a steady call flow or spikes in call traffic, feel confident that BayaTree can deliver quality care.
Bronze-level Support
Includes call logging, contract validation, problem definition, and problem escalationn
Silver-level support
Includes Bronze-level support plus knowledge-based technical resolution, log review, and data gathering
Gold-level support
Includes Silver-level support plus problem replication and solution recommendation
