TECHNICAL SUPPORT SERVICES
BayaTree provides focuses on providing technology intensive support solutions that can be delivered remotely. We provide high quality, scalable, and cost effective solutions for outsourcing your hardware, software, and IT help desk functions. From our technical service centers equipped with the latest call center technology, our technology support group provides total support solutions to ISPs, OEMs, software companies, equipment manufacturers, and IT departments of companies.
Technical Support Features
The majority of our support personnel are engineers, possess all necessary technical certifications, and have gone through intensive soft skills training. We can provide you with shared resources, or support personnel dedicated full time to your products.
- Desktop and Server support
- 24/7 integrated support via telephone, email, and chat
- Intelligent solutions database for troubleshooting
- Escalations via voice, text messaging, and e-mail
- Service request management: Logging and prioritization, tracking, research and analysis, resolution or escalation, and follow-up
IT Infrastructure Management Services
We proactively safeguard your critical computing infrastructure by continuously monitoring servers and network elements to identify problems before your users are affected. Our services include protecting your environment against virus attacks, unauthorized users, and other security threats; and backing up your data to ensure that you never lose business critical information. The support provided is comprehensive and covers all major operating systems, software applications, and office hardware and networks. Our support services will allow you to drastically reduce your support costs. We will work with you to ensure that our representatives closely match your requirements.
- Systems Administration
- Data Base Administration
- Desktop and Server support
- Application Support
- Network Monitoring and Support
